Refund Policy

1. Overview

At HerTech Solution, based in Patna, Bihar, we strive to deliver high-quality web design, development, automation, and tech services that fully satisfy our clients. Because our work involves specialized time, technical resources, and custom engineering, our refund and cancellation policy is structured as outlined below.

2. Project Deposits & Advance Payments

All custom design and development projects require an initial deposit or milestone advance before work commences. Once project planning, resource allocation, or initial architecture design has begun, advance deposits are generally non-refundable as they cover dedicated initial development hours and operational costs.

3. Milestone-Based Deliverables

For projects broken into structured milestones:

• Payments made for completed and approved milestones are non-refundable.
• If a project is cancelled by the client mid-way, payment is owed for all work completed up to the date of cancellation.
• Source files or deliverables for completed milestones are handed over upon clearing due balances.

4. Exceptional Circumstances

We evaluate refund or cancellation requests on a case-by-case basis. If an error occurs on our end or if a service cannot be initiated due to unforeseen technical constraints from our side, a partial or full refund of the unutilized advance may be issued after mutual discussion.

5. Contact Us

If you have any questions or concerns regarding our Refund Policy or project agreements, please feel free to reach out to us at hertechsolution@gmail.com or call us directly at +91 8298395024.